Sales Policy

Effective Date: March 10, 2025

At PLAYXCITY, we are committed to providing a seamless shopping experience for our customers. Below is our Sales Policy, which outlines the terms and conditions applicable to all purchases made through our website or at our physical store (if applicable). By making a purchase, you agree to the following terms.

1. Product Availability

  • In Stock Items: All items listed on our website are subject to availability. We strive to keep our inventory up-to-date, but in the rare event that an item becomes out of stock after an order is placed, we will notify you and provide options for a refund, exchange, or the ability to backorder the item.
  • Backordered Items: If an item is on backorder, we will inform you of the estimated time of arrival. You may choose to wait for the item to arrive, cancel your order, or select a similar product.

2. Pricing and Payment

  • Prices: All prices on the PLAYXCITY website are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change at any time without notice.
  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
  • Sales Tax: Sales tax will be applied to orders based on the shipping address, as required by law. The tax amount will be calculated at checkout and included in your total order cost.

3. Order Confirmation and Acceptance

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order, but it does not signify that your order has been accepted.
  • Order Acceptance: We reserve the right to cancel or modify any order at our discretion, especially in cases of product unavailability, pricing errors, or suspected fraudulent activity. If your order is canceled, you will be refunded in full.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees will be calculated based on the delivery address and the size/weight of the items in your order. You will see the total shipping costs at checkout.
  • Processing Time: We process orders during business hours (Monday to Friday, excluding holidays). Orders are typically processed within 1-2 business days after the order is placed, though shipping times may vary based on your location.
  • Delivery Time: Delivery times vary depending on the shipping method selected and your location. Please refer to the shipping options at checkout for estimated delivery times.

5. Order Changes and Cancellations

  • Order Modifications: Once your order has been placed, we may not be able to modify it. If you need to make any changes to your order, please contact our customer service team immediately at info@playxcity.xyz. We will do our best to accommodate your request before your order is shipped.
  • Order Cancellations: You may cancel your order before it has been shipped. Once the item is shipped, it cannot be canceled and must be returned according to our Return and Refund Policy.

6. Promotional Discounts

  • Discount Codes: From time to time, we may offer promotional discount codes. These codes can be applied at checkout to reduce the total price of eligible items. Discount codes cannot be applied to items already on sale or clearance unless explicitly stated.
  • Limitations: Promotional offers are limited to one per customer and may not be combined with other discounts or promotions unless specified.

7. Warranty and Liability

  • Product Warranty: All products sold by PLAYXCITY are covered by a limited warranty against defects in material or workmanship. If you encounter an issue with a product, please contact us within 30 days of purchase, and we will assess your claim based on our warranty terms.
  • Limitation of Liability: We are not responsible for any damages or losses resulting from the use of our products beyond the original purchase price of the item. Our liability is limited to the amount paid for the product.

8. Customer Support

If you have any questions or need assistance, our customer service team is here to help. You can reach us by:

We aim to provide exceptional service and resolve any issues as promptly as possible.

9. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy regularly to stay informed about our terms and conditions.

By purchasing from PLAYXCITY, you acknowledge that you have read, understood, and agreed to these terms. Thank you for shopping with us!